Support is a critical part of any software implementation. You are busy and you need a response quickly. We approach support a little differently than most companies.
PROJECTS:
We build support into your project which allows us to be available for the "stated" amount of time after a project to assist you in getting comfortable with this new tool.
AFTER TRAINING:
We provide comprehensive Administrative training. Over the past 10 years, we've made an offer to those who we've trained administratively. We tell our clients who were administratively trained they can call us with any question and more than likely, we're going to just merely answer it and not charge you. (not to exceed 15 minutes) We have done this for so long and with so many people and we have never been abused on this. We believe it's because our training is so thorough and our clients so understand things that we can answer them simply. IF we do need to charge you, we'll let you know before we continue. How do they know they should give us a call? If they find themselves working too hard...they should call.
REMOTELY:
We have available a number of tools to help you remotely. We'll charge you for the time it requires us to work through an issue or show you what you need. We charge in 15 minute increments.
SUPPORT AGREEMENTS:
We'll be happy to structure a support agreement specifically for you with an agreed upon response time, budget and specific points of contact.
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SAGE SUPPORT OPTIONS
If you are interested in learning more about what kind of Support Options are available to me from Sage Software, click here. Or you can Sage directly to inquire about support at 1-866-421-7752.
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ACT! Corporate Edge
The plan for customers with 20 or less users. Features include priority queuing. access to Senior level Product Specialists and 4-hour* call back.
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ACT! Corporate Edge Large Account
The plan for customers with more than 20 users. Features include priority queuing, access to Senior level Product Specialists and 2-hour* call back.
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ACT! Pay Per Call
If you are not on an ACT! Support Plan yet and need immediate assistance, then ACT! Pay Per Call is for you.
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